Terms & Conditions

DELIVERY

Our standard delivery charge is £ 5.80 per order to UK mainland addresses. Offshore UK destinations may incur a surcharge which is dependent on weight and calculated on checkout.

DELIVERY TIMES

All orders will be processed immediately and will usually be despatched on day of order. Late afternoon orders will be packed and distributed from our warehouse on the following day. Items should be delivered within 3 to 5 days. A signature will be required on delivery, so it may be more convenient if we deliver to your place of work or to a friend.

PRICES AND TAXES

Prices include VAT at the current rate of 20% where applicable. This is charged on all orders within the EU.

RETURNS AND REFUNDS

Product lines sold on scienceshop.com are all put through a selection process and any goods that we consider to be of poor quality are rejected before going online. However, if for any reason you wish to return your item please do so within 28 days of receipt and in an unused and saleable condition. We will then issue a refund. Refunds are usually processed within 7 days of receipt of goods.

If you have received goods that are faulty or damaged in transit, please notify us immediately and we will replace the goods at our cost.

YOUR STATUTORY RIGHTS

Our guarantees are provided in addition to your statutory rights as a consumer.

CANCELLING AN ORDER

If you wish to cancel an order please telephone store manager at Heritage Management on 01580 212000 or email us at sales@scienceshop.com. If the goods have already been despatched from our warehouse please send them back to us in a saleable condition by recorded delivery and we will issue a refund.